Back to MarketBridge

Refund & Escrow

Last Updated: February 16, 2026 | Version: 1.0 (Beta)

MarketBridge NG Limited (RC [RC number]) processes refunds via Paystack.

1. Escrow Protection

All transactions on MarketBridge are protected by our Escrow-to-Dashboard System. Funds are held securely by our payment partner (Paystack) and are only released to the seller after the buyer confirms delivery or the 24-hour inspection period lapses without a dispute.

2. Buyer Protection & Refunds

You are eligible for a full refund (excluding platform fees) if:

  • The seller fails to deliver the item within the agreed timeframe.
  • The item received is significantly different from the marketplace description.
  • The item is defective or non-functional (and not listed as such).

3. Dispute Resolution

If a dispute arises, the funds remain locked in escrow. MarketBridge administrative personnel will review the case within 48 hours. Our decision based on evidence provided by both parties is final.

4. Non-Refundable Items

Digital services already rendered, perishable items once delivered, and platform subscription fees for sellers are strictly non-refundable.

Secure Escrow enabled for all verified transactions.

Contact Support: support@marketbridge.com.ng